Return and Refund Policy for Dalmatia Olive OilDalmatia Olive Oil Returns & Refunds Policy
We want you to be completely happy with your purchase. If for any reason you’re not satisfied, you may return your order under the following conditions:
- Return Window: You have 30 days from the date of delivery to initiate a return.
- Eligibility: Products must be unopened and in their original packaging. For health and safety reasons, opened bottles of olive oil cannot be returned unless faulty.
- Defective or Incorrect Items: If your order arrives damaged, defective, or incorrect, we will cover return shipping costs and issue a full refund or replacement.
- Return Process: To request a return, please contact us at info@dalmatia-oil.com or +44 7899 923095 with your order number and reason for return.
- Return Shipping Fees: Customers are responsible for return shipping unless the product is defective, damaged, or incorrect. We recommend using a trackable method.
- Refund Method & Timeline: Refunds are issued to your original payment method within two business days of receiving the returned item. Please allow up to seven days for funds to appear in your account.
- Return Address: Attention: Returns Ty Gwyn, Arthog, Gwynedd, United Kingdom. LL39 1BQ
We aim to make the process simple and fair, ensuring your satisfaction with every order.